We regret to inform you that we will no longer be offering home and auto insurance and therefore policies will not be renewed once they expire.
This means that if you have a current insurance policy with Verassure through Onlia, your Onlia broker will be reaching out to you starting 45 days prior to your renewal date to help you find coverage with an alternate insurance company. This will ensure continued insurance protection after your policy’s expiry date.
If you require assistance in finding another insurance broker, please try the Find a Broker tool offered by the Insurance Brokers Association of Ontario.
For all service-related inquiries, such as billing matters, to make changes to an existing policy, or for questions about the Verassure wind-down process, contact Onlia. Please note that Onlia’s self-serve “My Account” online platform is no longer available so you should call them at 1-844-472-7905 or send an email to [email protected].
To report an insurance claim, or to inquire about a claim that was previously reported, please contact the Verassure Claims Department at 1-844-472-7901 or [email protected].
To request a letter of experience, please contact Verassure at [email protected].
If you have a complaint, there are steps you can take to have your concerns addressed. You can either report your complaint to Onlia or to Verassure
Verassure is committed to fulfilling its customer relationships in accordance with the terms of your policy. This includes supporting your policy servicing needs, ensuring fair and efficient claims handling, and resolving any complaints quickly and fairly.